Customer Service

Payment, Pricing & Promotions
Prepayment is required for all orders.  We do not offer C.O.D.terms. Acceptable payment forms include credit card (VISA,MC,Amex,Discover), Money orders, cashier's checks, bank wire transfers, MoneyGram, and Western Union.

Unless otherwise specified on the invoice, the Seller Limited Warranty applies to equipment sold and paid for a period of  NINETY (90) DAYS from the invoice date of original purchase.

If you suspect an item may be defective, you must: call the Seller and obtain a Return Authorization Number (RMA) within the Limited Warranty period, package the item in the original or equivalent package and return it to the Seller with a written description of the problem by postage pre-paid and insured. You must mark the RMA number on the outside of the box. Claims without RMA number are refused on delivery. Include copy of the invoice.

The Seller shall, at its option, repair, replace, or refund the purchase price of the item, provided warranty claims procedures are followed within the warranty period. Neither the Seller nor its agents shall be liable for any direct, indirect, consequential or incidental damages, including but not limited to: lost profits, down-time, damage to other equipment and property, loss of data or any other costs that may be incurred.

Returns & Replacements
All requests for refunds must be made within seven (7) days of the invoice date. No product will be accepted for refund at receiving after fourteen (14) days of invoice date. No deliveries will be accepted without a Return Authorization Number (RMA). A restocking fee of 20% of the price paid will be charged on all returned equipment with a minimum of $25. Freight will not be refunded. Seller is not responsible or liable for damage due to improper packaging. Purchase insurance from your transportation company to cover this eventuality.